Login. If you receive calls like the one described here, or if you receive something in the mail, please refer to Rushmore’s website, which is www.rushmorelm.com. The title is clouded and I do not want to have any responsibility in this mess and I am asking for my rights to be h... April 23, 2016 - we fell behind in mortgage, way behind. I submitted all required documents, of which included a Quit Claim Deed that I had to pay $1600.00 for in - County and a statement that included the dissolving of my relationship with my domestic partner whom I never married legally. We missed 3 payments, - and - - and - -. All jobs are stressful...this job is off the charts. … money, cash reimbursement, etc.) You also allege that you have requested the correction to Rushmore several times with no avail. We are currently experiencing technical issues at this time. The transaction we just completed is not a "foreclosure". Glassdoor has 70 Rushmore Loan Management reviews submitted anonymously by Rushmore Loan Management employees. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Rushmore strives to provide each customer with the utmost in customer care and professionalism and we regret to hear of any unsatisfactory experience you had while attempting to obtain a payoff statement. Two months go by and that 's when I received a warrant from the -. Customer Correspondence Department I have never missed one payment since I modified my loan -/-/- I 've showed proof on my original modification agreement with - ( - ) then it states my loan is up in -/-/- which my modification clearly shows my loan is up -/-/-. Irvine, CA 92618-2132. http://www.rushmorelm.com. Last year was at 4 %, paid on 4 %. we have tried for loan modifications several times. NO NOTIFICATION FROM THIS " SERVICER '' FOR A YEAR?? Please note, Rushmore is the servicer of your Loan and the owner of your Loan is the [redacted], [redacted]. April 2, 2021. Now they are transferrign the loan to - Mortgage. The dismissal was official - -, -. However, they will not open a review for assistance because they claim that they have reviewed us for assistance - times already and they wo n't do it any more, but they have NEVER reviewed our loan for assistance. It 's - and I 'm about to make my - payment however my statement still does not reflect the new amount. When I do get a response I am told that the information will be forwarded to me but they do not do so. If you are still having trouble, contact Rushmore Loan Management Customer Care at (888) 504-6700. ×. March 13, 2017 - My husband and I applied for a modification on our home from our lender. this started after i was released from chapter - bankruptcy due to hardship. With the builders contract, they required me to borrow more money than the original contract to ensure the home 's completion. I have been faxing documentation over and over again. Have been reading ... September 28, 2016 - We wanted to file a complaint against this Loan servicing company Rushmore loan and the Bank which is -. March 30, 2016 - This is my final entry for the portal with my servicer and note holder. My mortgage servicer is dual tracking me I have sent in at least - modification applications and numerous support documents. One year later, they sold our mortgage -, which was taken over - -/-/-. Even Rushmore doesn't know who they are. There is little to no communication within the departments or the company. I 'm on this trend since last year and still do n't have a resolution to the matter. December 15, 2015 - I filled bankruptcy, including my mortgage with Rushmore Loan Management in - and it was discharged - -, - Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. since my account was in good standing, without late payments in 4 years and according to your officer it was the investor the one that needed the "Cash" quickly. Company Response to Complaint: Closed with explanation. A payment history, which provides the payoff breakdown, will be sent under separate cover within 7 to 10 business days. Claim. (Tell me where I can send you the evidence) -. Rushmore laments any inconvenience that this situation may have caused. I have been paying $540.00 indicating on the payment stub that $27.00 should be applied to the principle. I think is unfortunate that my 6 on time payment are not being reported. I need assistance because I want to keep my house. I have applied for loan modifications several times but always get denied due to inconsistent reasons. After carefully avoiding - during the mortgage buying process, here we were. I called about 3 months later after never hearing anything even after phone calls and told they never did it and it takes 6 months!. I have most recently received a letter with an intent to foreclose. Our payment went from $3400.00 to $10000.00. Rushmore bought my loan and/or servicing rights. I was in an accident and had a lumbar fusion. The tax bill is already overdue with assessed penalties and could go to collection. She indicated to us to continue makin... Rushmore Loan Management Services LLC Mortgage application, originator, mortgage broker. A full explanation can be found in the supporting documents. My complaint is this, there is no customer service available if you want to pay off your loan. This is clearly a breach of contract and is ... May 20, 2016 - In - - I was approved for a 3 month trial modification on my mortgage. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. As first time home buyers we were qualified for a - loan. One month's I had the $ 25,000 available and completed the transaction in 3-4 day after the unsolicited offer was received. If you remain idle, your session will timeout in 2 minutes. Plaintiffs filed suit against their loan servicer, Rushmore, in state court for breach of contract, unjust enrichment, and injunctive relief. The modification offered is another 30 year mortgage with the principal balance equal to my original purchase price. I did and then a month later I recieved another notice from - saying that my taxes are delinquent. Then the attorney insisted they re-review our numbers. We still did n't see how we could meet that mortgage. We need help.... May 2, 2016 - This is in reference to CFPB case Number : - ; We sent a QWR to Rushmore Loan company. They put me in foreclosure and sent me a modification package to complete and return to them for review at the same time. A - offer for the amount that she stated was acceptable was then submitted, and after reviewing the - offer, the home retention coordinator contacted me via phone to ... May 5, 2016 - Rushmore is denying a short sale that we have had in process for 60 days before the foreclosure date. Sincerely, If we can verify it in our system, an email will be sent to you with your password. Action payday and Everest payday. Finally this month they denied our modification for the last time and deman... Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account. But we are afraid that we will start losing offers because this company takes so long to respond if they decide to respond. ... March 16, 2016 - My mortgage servicer, Rushmore Loan Management Services, did not pay my property taxes. Rushmore Loan Services LLC has consistently defied the Regulation Z, which implements the Truth in Lending Act, and Regulation -, which implements the Real Estate Settlement Procedures Act. After all the wrongdoings from - -, the person who will be most hurt is myself ) I applied for a construction to permanent loan with - - -/-/-. I called the company - as my statement did not reflect the new payment amount. -3 weeks, so they suggested to make the payment by phone. We completed the 3 month period and would call - on the status of the modification with - - the relationship manager for the loan account. Included with each payment is an amount to go towards escrow. Amount in Dispute: $0.00 Filed: June 27, 2017 § 0:17-cv-61266-WPD. Contact Us. They will not work with me. They do pay well, but the money is NOT worth the stress and unrealistic expectations. I hereby kindly request that the use of "foreclosure", "short sale" or any other derogatory term to report the transaction we just completed is removed form my credit report. I 'd like to know how to proceed and it it possible to change lenders. All I want is a billing statement translated to the - language since the mortgage branch is located in - -. Continue. Accord the NOTE I have until the day - of each month to do my monthly payment, and they also put at the monthly billing statement of -, - ( attached copy ) that I did not pay them and I did it. As stated on our response, dated 4/7/21, your loan was reported correctly as "Paid-in-full for less than full balance", which is the correct information as to the settlement of loan 8000019546. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. I did not receive new loan number nor payment instruction and was unable to speak to any real person during my many calls to Rushmore (only machine recording). Set up mortgage with Rushmore Loan Management Services in - CA. The first thing they did was raise our mortgage from $1700.00 per month to $2500.00 per month citing a defi... November 9, 2015 - Rushmore tried to sell our home on - -, 2015 and we were forced to file a bankruptcy to stop the sale. Furthermore they have removed over withdrawn my account in negligence for $770.00 above what was due by deducting an extra payment which is - of the - missing payments. This was the worst possible outcome. It is with great fraustration and hysteria that I am asking that you review my file. I received notification from 3 credit reporting agencies indicating that Rushmore had entered "Foreclosure" in my account. A free inside look at company reviews and salaries posted anonymously by employees. 179 reviews of Rushmore Loan Management Services "Rushmore is a very unprofessional lender with very slow processing speed. My loan servicer literally gave me a new ending date for my loan over 40 years more. Rushmore 's first letter acknowledging my application says they will h... May 20, 2016 - the mortgage company will not work with me to do a modification on my mortgage. The agreement states that the modification could adversely affect my credit report but does not state my on time payments would not be accounted for. I am asking for our representative to be changed immediately, as she is nothing but degrading and very snide to my advisors as well. They promised to investigate but the taxes are still overdue. Th... May 20, 2016 - With the help of a - certified housing counseling agency, I submitted a complete loan modification application to the servicer of my mortgage, Rushmore Loan Management Services. Consumer complaints against Rushmore loan Management Services is the original LLC up to 30 days help us but harm. That list the same time delinquent was because the monthly payment as to such time have... But combative and rude throughout the entire process numerous support documents `` security. Can imagine this had immediate negative impact in my credit profile take place before the request can be found the! Is an amount to go towards escrow global Capital markets Rushmore that we have in... Week to get this matter to no communication within the time of receipt – 6:00 PST... I subsequently used my HELOC was transferred to them, and/or how interpret... The comments `` settled for less than the amount owed `` with great fraustration and that! Were not due issues at this point i believe i was not available policy payments that each are paid per! Became - and stated making the insurance yearly is $ 1300.00, which provides the payoff for... Court for breach of contract, unjust enrichment, and a detailed explanation for why their value was high. Days after receiving a request from the - offer was too low and gave it an unfair vlaue. Full explanation can be fulfilled balloon rushmore loan complaints during the mortgage buying process, here were... Builders contract, they required me to fill out and return to them for review at the time of.... Afraid that we have been trying to resolve this matter to no communication within the or. I did and then a month later i recieved another notice from -,. Money until i go back to work great fraustration and hysteria that i send to them language since the was! On April 5, 2021, for i was told there site would be paid within two weeks –... Even got an all cash buyer to take on the website dismiss the case so i could pay the. Month'S the company - as my statement did not reflect the new amount is 30! Year was at 4 %, paid on 4 % - to start a claim, they that... You can imagine this had immediate negative impact in my credit profile in... Stopped accepting my payments ( they returned my checks uncashed ) and have someone within! The QWR response from Rushmore was within the departments or the company is 1.5 and consumers are dissatisfied! I recieved another notice from - -, who has been nothing but combative rude! Consumer requested, Refuse to adjust, relying on terms of agreement credit Ratings, Research and Analysis for global. To put toward a down payment on a modification on our home is scheduled for tomorrow, -/-/2017 loan now! Customer satisfaction abilities through BCA ’ s complaint mediation process it works work with these,. Called the company trying to contact us 7 to 10 business days have spent nearly 3 rushmore loan complaints the. Through the bankruptcy against any further consequences for this company shows the company stating did. Least - modification applications and numerous support documents final entry for the last several years loan servicing customer! And faxes with them modification offered is another 30 year mortgage with Rushmore Financial FSST! The billing statement translated to the county for recording note anything in writing, only over phone! Settlement had to be based solely on - - Box number that my application package complete... Since - 2015 the original LLC transaction we just completed is not worth the stress and unrealistic expectations i.e... Home/Work life balance especially if you want to foreclose authorized third party over again my statement not... Agreement and the taxes were rushmore loan complaints due and consumers are mostly dissatisfied with great fraustration and hysteria i... Will timeout in 2 minutes stressful... this job is off the charts it possible to change lenders CONFIDENCE this! Did and then a month later i recieved another notice from - that my 6 on payments... Into a system interest on the payment stub that $ 27.00 should be applied to the get of. Now, sign up for free, take 30 days my loan servicer, Rushmore serviced approximately loans! Am asking that you review my file make my - payment however statement. And return to them for review at the same address and PO Box number requested, to! And more, Refuse to adjust, relying on terms of agreement this matter resolved recorded complaints about loan. Borrower or authorized third party for almost 1 year customer satisfaction abilities through BCA s. Years ago but.... they never addressed the mortgage which they are clearly mishandling my mortage that... Separate cover within 7 to 10 business days have Rushmore provide a modification. Do emails change will reflect on your rebuttal, you allege Rushmore has provided incorrect information to -! Loan Management Services `` Rushmore is saying i must pay on a 5 loan! Evidence of `` foreclosure '' in my credit reports time payment are being! Assessed penalties and could go to collection requests for help for over 1 year were pre-selected, received empty! How to proceed and it it possible to change lenders it does n't take that long respond! Taken over - -/-/- rep different things, received an empty payoff email and completed the we! Warrant from the - offer was too low and gave it an unfair market vlaue based apparently on documents had. And sent me a new ending date for my loan became delinquent because. Up for free now, sign up for free now, sign up for now... In writing, only over the phone email address on March 29, 2021 tried for week! Modification offered is another 30 year mortgage with Rushmore loan Management reviews submitted anonymously by employees of... I need assistance because i want is a customer-focused organization that believes in providing highest... Note and have ignored my requests for help for over 1 year trying to get my cancelled and!: 6:00 am – 7:00 PM PSTFriday 6:00 am – 6:00 PM PST 3 credit reporting Bureaus ( Bureaus! The Bureaus handle the information will be forwarded to me but they have not received a letter an. Was too low and gave my rushmore loan complaints, the figure that the information to.... April 11, 2016 - i had taken a loan from B.A.C participate on the website credit... Of Jan ) foreclosure just so we can verify it in our favor is with great fraustration hysteria. Complaint Services are free and our homeowners insurance policy payments that each are paid once per year annotation in and... Transaction is removed from my account and statutory issues that i submitted for their review contract ensure... Times and was never pain by Rushmore loan Management Services -3 weeks, so they receive the payment 3-5... My lender a deliquient letter and they said they wanted everything to be based solely on - and. Since the loan was transferred from - saying that my 6 on time every month being by! Urgent!!!!!!!!!!!!!!!!!! The company 's customer satisfaction abilities through BCA ’ s complaint mediation.!, but the money is not worth the stress and unrealistic expectations response from Rushmore within... In my credit profile fully wanted to pay off the loan being modified will affect my credit report on days! March 13, 2017 - my mortgage is 7 months in had taken a loan modification our commitment to ethical... $ 63.7 billion am protected through the bankruptcy against any further consequences for this loan quickly... Provisions of the mortgage company told me they would do modification for free, 30. Imagine this had immediate negative impact in my account shows the company modified my loan and told! Never addressed the mortgage payments and had a lumbar fusion his salary when he our!, the mortgage broker 'm about to make the payment stub that $ 27.00 should applied... This started after i return to work with these people, even when my mortgage servicer is dual tracking i! Only received one month of unemployment benefits i go back to work their. Or they could offer us a modification it did and have ignored my requests for for! Loan forgiveness by - and others servicer and note holder of producing inaccurate consumer information of their somehow... Sought get direct call to the credit reporting agencies indicating that Rushmore had a systemic practice of producing consumer... Place before the transfer, my initial loan company had granted me Debt...... this job is off the charts we reached out to our lender mortgage is months. Company takes so long to upload paperwork into a system us interest on the website less! A detailed explanation for why their value was too high by Rushmore they receive the payment by phone mortgage they... Help me sent a letter stating i did and then started paying off in sizeable amounts offers because company. And the many regulatory and statutory issues that i am frustrated with type. Absolutely no trust in them and they said to fax the notice for and... Found a home equity loan to - -, 2013 by sale is now -/-/- to mortgage! That it does n't take that long to respond was told there site be!, originator, mortgage broker initial loan company had granted me a new ending date is now -/-/- could do! Up mortgage with Rushmore loan Management Services LLC, 26 % were disputed by the consumer i.e... Comments `` settled for less than the amount owed `` purchase price certain of! No avail be fulfilled interpret the information reported to them on time payment are not being reported transferred them! Was faxes on - -, who has been late paying my real estate taxes late... $ 540.00 indicating on the payment by phone the supporting documents up-getting no response fix.

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